06 Abr 07 Aruba.it, bad service for a hosting provider
Whenever we do a product review we try to see the good points the service has, but this time I am afraid this it will not be the case. I am getting crazy with the service one of my hosting providers is given me. The company is Aruba.it, I initially selected it a couple of years ago because it was one of the first providers to introduce DNN support and pre-configured DNN portals to their hosting plans, but what drives me crazy is their really bad customer service.
Every ticket I enter comes back with just one or two lines answer that never solve my problems, so I have to open a new ticket asking again. The last one was about my lost password to access to my SQL control panel, there is no feature implemente to retrieve it so I created the ticket. Their response was: “your SQL pannel is correctly activated”. Gosh! I knew that already!
Anyhow, although the rest of the service is more or less ok, and prices are not very expensive, they lack plenty of new functionalities ( like wordpress support, for instance) that many hosting services already have available. I am moving soon out of Aruba, so if you are planning to look for a good hosting, just search a bit more and make sure you have a good CS before purchasing anything.
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